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1800 N Grand River Ave, Lansing MI 48906 (517) 999-9999 NEWSBRIEF - July 30th 2012

Over the past couple of weeks we have had a few "phishing" emails sent trying to obtain your usernames and passwords to either your ACD Email account or your account. It appears that the "phishers" are after credentials so they can use your account to send spam or additional "phishing" attempts.

We have changed the way our mail servers send out mail. To prevent unauthorized mail from being sent through our network, we have increased the security of our servers by adding an additional layer of authentication. Any mail that is being sent out from our server must match the email that is being used to authenticate. This means that spammers will not be able to send using your username and password without identifying the specific email address in the message. Since implementation, we have noticed a decrease in malicious attempts by unauthorized users. Phishing is a way of attempting to acquire information (and sometimes, indirectly, money) such as usernames, passwords, and credit card details by masquerading as a trustworthy entity in an electronic communication. Communications purporting to be from popular social web sites, auction sites, online payment processors or IT administrators are commonly used to lure the unsuspecting public. Phishing is typically carried out by e-mail spoofing or instant messaging, and it often directs users to enter details at a fake website whose look and feel are almost identical to the legitimate one. Phishing is an example of social engineering techniques used to deceive users, and exploits the poor usability of current web security technologies.

There are a several ways to identify emails that are "phishing" for information.
  • Requests for personal information in an e-mail message: Most legitimate businesses have a policy that they do not ask you for your personal information through e-mail. Be very suspicious of a message that asks for personal information even if it might look legitimate.
  • Urgent wording: Wording in phishing e-mail messages is usually polite and accommodating in tone. It almost always tries to get you to respond to the message or to click the link that is included. To increase the number of responses, criminals attempt to create a sense of urgency so that people immediately respond without thinking. Usually, fake e-mail messages are NOT personalized, while valid messages from your bank or e-commerce company generally are. The following is an example from a real phishing scheme:

    Dear valued bank member, it has come to our attention that your account information needs to be updated due to inactive member, frauds, and spoof reports. Failure to update your records will result in account deletion. Please follow the link below to confirm you data.

  • Fake links: Phishers are getting very sophisticated in their ability to create misleading links to the point where it is impossible for the average person to tell if the link is legitimate or not. It's always best to type in the Web address or URL you know is correct into your browser. Also you can save the correct URL to your browser Favorites. Do not copy and paste URLs from messages into your browser.
  • Attachments: Many phishing schemes ask you to open attachments, which can then infect your computer with a virus or spyware. If spyware is downloaded to your computer, it can then record the keystrokes you use to log into your personal online accounts and then sends that information back to the criminal. So be sure not to open attachments in suspicious e-mail messages. Any attachment that you want to view should be saved first, and then scanned with an up-to-date antivirus program before you open it. To help protect your computer, Outlook and Microsoft Outlook Express automatically block certain attachment file types that can spread viruses. For additional information, see How Outlook helps to protect your computer from viruses.
  • Promises that seem too good to be true: Use common sense and be suspicious when you are offered money or discounts that seem too good to be true. will never send requests via email for your username and/or password for any reason. If you suspect that your ACD information has been compromised please give us a call at 517.999.9999 or 877.422.3638 and we'll gladly change all your passwords.

ACD's datacenter gets a facelift! is pleased to announce that it has commenced remodeling on the 1800 Grand River location. Recent changes include a brand new concrete parking lot as well as new paint on the outside of the building.

ACD chose concrete over asphalt as a green solution.

Concrete is produced using recyclable natural materials, decreases energy costs both by reflecting light better and keeping the surface area cooler, and is more durable than asphalt.

Colocation Upgrades
The first steps to converting our 21,0000 square foot warehouse space into additional datacenter space has been completed. We recently completed the tear off of an old built up roof on the back half of our building with Thermoplastic membrane.

This TPO roof has many advantages, including being reflective which makes it much greener than our old roofing system. Being white reduces the heat load that was absorbed by the old roof. This reflective roof makes it less expensive to cool the space, thus using less energy. It also makes the air tempurature around our A/C units lower, which makes them operate more efficiently.

The contractor, Spartan Roofing, during our re-roof experienced a loss with the death of their president. We know there was a lot of uncertaintly and worry about the future for many of the families that work for Spartan Roofing. Despite all this, they completed the roof and did and excellent job. Jack and the guys re-organized as "Spartan Commercial Roofing" and can be reached at (517) 999-ROOF!

ACD is upgrading our colo space to accomodate the influx of new equipment into our data center. We have plenty of room to spare and we would love to house your equipment in our state of the art bunker, which is designed to provide uniterruptable redundant service with battery back up, secondary self-sustaining power source, and fully redundnant fiber backbone.

Service Spotlight - EFM

Upgrade your Business ACD Internet Connection with our New High Capacity EFM Service.

We now offer the full potential of extremely reliable speeds scalable up to 500Mbps. This means, subject to line conditions, maximum download speeds up to 165Mbps and up to 23Mbps for uploads per unit. There are no caps, limits or throttling, just consistantly high performance. Our company does not slow down or throttle your service as many other providers due. Our Net neutrality policy is located here. Therefore you are guaranteed to be using the free and open Internet when you buy from us.

By combining connectivity over two physical lines, we provide much needed peace of mind that your Internet connectivity will be there when you need it. If either line should suffer an outage, traffic will continue to flow over the remaining line unaffected, with the same IP address and without the need for complex networking technology to maintain connectivity. This means that you can carry on working while the fault is put right.

With Ultraspeed EFM service, you will be able to utilize a whole range of applications that have until now been difficult or impossible offer through a simple DSL service. This is the best solution next to fiber for Business class customers who qualify. This extra download speed will support a host of high demand applications as well as a high number of users, while the extra upload speed offers new opportunities for remote access, VoIP, hosting and video services.

To learn more about ACD. services Visit or call sales at 517.999.9999, option 3 for more information.