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1800 N Grand River Ave, Lansing MI 48906 (517) 999-9999 NEWSBRIEF - January 31st 2011

Faxing and VoIP - Tricks of the Trade
Faxing has been around for years and most of the protocols were written in an age when faxes traveled over a "traditional" voice network. In today’s world, the majority of telephone calls are, at some point, converted between a VoIP and traditional voice service and back again. Every portion of the ACD network is setup with full Quality of Service. This ensures that the voice and data on the ACD part of the network is reliable. While we strive to create the most efficient Internet and Voice network, we can't control what happens when it leaves our network and hops on the rest of the Public Network.

In the Internet world, voice is first converted to packets and then they are sent over the connections that make up the Internet. These packets may take a different route from each other thus they may arrive at slightly different times. In doing so, some packets may be discarded, but the end result is that the receiving VoIP device has enough information to make the call clear and indiscernible from a normal call. To ensure the best fax quality, taking some of the below steps will help improve faxing. These same troubleshooting and configuration principals apply to alarm system lines, elevator emergency lines, credit card machines, and anything else that uses a Plain Old Telephone Service line for data.

At ACD we use the latest VoIP fax codecs (codecs is a computer term that means to encode) to make our end as robust as possible. That being said, following are some items you can do on your end to help make faxing run smoothly:

  • • Set the baud rate on the fax machine to a slightly lower speed. Generally 9600 is great. It’s different on different fax machines but you can look for the baud rate or a setting that specifies V.29 or V.17. In general fax machines set for V.34, may have echo cancellation and it is unlikely to work, as the slight delay in VoIP will make training between fax machines difficult.
  • Remove or turn off any Error Correction Mode or “ECM”.
  • Try enabling Overseas Mode.
  • • Change the resolution from fine to standard, this will also speed up the rate at which fax machines transfer data.
It's not just our end of the network that matters. Two fax machines with the same fast setup running on VoIP can often train with each other so that they can begin transmission but because of the inherent problems with today’s networks and VoIP, the transmission gets interrupted. If you set your machine up to work properly within a VoIP world, it will by default, train the other machine to use the same settings. This will greatly increase a smooth Fax Transmission.

If you can't figure out how to change your fax machines settings you can either contact the manufacturer or usually you can put the model number into Google for the manual.

Speaking of Faxes - Introducing our New E-Fax Service
The recent upgrade to our phone switch that allows us to now offer our Hosted i-PBX service (full featured phone systems for your business without the upfront costs) also allows us to offer a robust fax to email service. This service gives you a phone number specifically for receiving faxes. The faxes it receives are handled in one of two ways; 1. it delivers an electronic version of the fax in either a pdf or jpg format to an email address, or 2. it posts it on a secure site in electronic format for you manage online.

This is a great service for an office environment or for mobile employees. By having a distribution list on an email account you can have every fax sent to as many people as you want. The best part is you can control this forward list via!

For the corporate environment, fax to email is great for departmental faxes, or for a personal fax number for every employee.

The cost for this service is $6.95 per user, with discounts for volume commitments.

To learn more about ACD. E-Fax Services Visit or call sales at 517.999.9999, option 3 for more information.

Service Spotlight - Bonded ADSL

Upgrade your Business ACD Internet Connection with our New Bonded ADSL.

We now offer the full potential of ADSL2+ connectivity over two bonded lines. This means, subject to line conditions, maximum speeds up to 50Mbps for downloads and up to 4Mbps for uploads. There are no caps, limits or throttling, just consistantly high performance. Our company does not slow down or throttle your service as many other providers due. Our Net neutrality policy is located here. Therefore you are guaranteed to be using the free and open Internet when you buy from us.

By combining connectivity over two physical lines, we provide much needed peace of mind that your Internet connectivity will be there when you need it. If either line should suffer an outage, traffic will continue to flow over the remaining line unaffected, with the same IP address and without the need for complex networking technology to maintain connectivity. This means that you can carry on working while the fault is put right.

With up to 50Mbps down and 4Mbps up, you will be able to utilize a whole range of applications that have until now been difficult or impossible offer through a simple DSL service. This extra download speed will support a host of high demand applications as well as a high number of users, while the extra upload speed offers new opportunities for remote access, VoIP, hosting and video services.

To learn more about ACD. services Visit or call sales at 517.999.9999, option 3 for more information.

TV Commercial Opportunity
We are looking for a few companies that use our services to help us with our next TV Commercial.

We are going to be filming a doughnut TV commercial. We'll start off with our people introducing ACD and our services at the beginning. We are looking for a couple of business to tell the viewers who they are, what their company does, and give testimonials about our services with their business in the back ground. We'll finish the ad with a wrap-up. It should be good for both of us!

Please send an email to if you are at all interested.