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1800 N Grand River Ave, Lansing MI 48906 (517) 999-9999
ACD.net NEWSBRIEF - May 21st 2010

NEWS FROM THE NETWORK OPERATIONS CENTER - CUSTOMIZABLE MAINTENANCE NOTIFICATIONS
The new and improved maintenance notice options

ACD operates a mission critical and extremely reliable network. Our goal is to ensure that you have maximum reliability and performance. ACD monitors each and every connection on our network. If you are a business, we know when your connection goes down, and our Network Operations Center is already looking into the reasons why and are rolling out our Field Service if needed to fix the problem.

Many providers, like the cable company and the local phone monopoly, do not post any maintenance notices. We have been running networks a long time, and we think that is just irresponsible. You should know if your connection is going to be upgraded or worked on.

We have implemented a new feature on My Account (located at http://myaccount.acd.net), that allows you to customize the maintenance notices that you receive. By default new customers are setup to receive all maintenance notices. We know this may be a little much, so you can now specify which regions and what types of services you would like maintenance notices for. Check it out and let us know your thoughts!

We also believe in continuous improvement. Therefore we carefully audit our maintenance work and determine how we can improve future reliability and redundancy. We carefully hunt bugs in the equipment and software we use on our network to make sure they are fixed by us and our network technology partners.


DID YOU KNOW
ACD has a number of programs for independent agents to sell ACD's services. If you are in sales or marketing and are interested in making some additional money, check out our programs here and get in contact with us to get started. Many of these associated partners also provide value added services on top of ACD's network facilities and datacenter.

SERVICE SPOTLIGHT
In Howell and Battle Creek we are running some specials for Phone and DSL. Anyone who signs up for new service will pay only $1 per month for the first three months in both Howell and Battle Creek. Please contact our sales department at 1-877-4-ACDNET or check out our packages at the links above. You can see also see that our bundled phone and DSL service is only $2 per month for the first three months!