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1800 N Grand River Ave, Lansing MI 48906 (517) 999-9999
ACD.net NEWSBRIEF - April 19th 2010

NEWS FROM THE NETWORK OPERATIONS CENTER - ONLINE CHAT FOR CUSTOMER SUPPORT NOW ACTIVE
ACD hard at work ACD announces an online chat system for our customer support. The online chat will allow you to directly contact our Network Operations Center for direct contact with our network technicians, and customers support. Simply visit http://myaccount.acd.net to chat, open service tickets, manage your services, view your bandwidth graphs. Online chat is available 24 by 7, just like our telephone support. Give us a call (1-877-422-3638) or open a chat session anytime.
ACD is on Facebook now. We will be posting additional updates, our network maps, and also pictures of work that our technicians are doing out in the field. Click here to view our fan page and to become one: http://tinyurl.com/yywhgmm facebook logo

Also our wiring upgrade team has now completed East Lansing, Northwest Lansing, Downtown Lansing, and is now moving to Charlotte, and will be there for the next few weeks. ACD is on a long term program to upgrade our wiring infrastructure at our central offices, the new panels we are deploying improve reliability, speeds, and speeds our debugging process for all of our customers. As always ACD provides maintenance notices regarding all upgrades and conversions we are doing.

To the left is one of ACD’s bucket trucks moving lines as the Accident Fund’s headquarters is being built near the capitol.


DID YOU KNOW
ACD.net recently participated in a Google Request for Information for deploying a gigabit fiber network in several areas of the state. Google has proposed to build several fiber networks directly to people's home, and have asked local communities to submit information regarding their areas, and why they may be good to select. Google has committed to making the fiber network an "Open Access" network where service providers such as ACD would provide the service. ACD participated in several applications across the state, including Lansing. There is some nice video of ACD and our CEO, Kevin Schoen. You can see a the video to bring Google Fiber to Lansing here: http://www.youtube.com/watch?v=o5lFp045nlo

SERVICE SPOTLIGHT
Thousands of homes and business have signed up for ACD's state of the art digital phone service. We are much less expensive than your traditional phone company and offer many other features, such as call blocking, automatic call forwarding, and screening, and call forwarding. All of this can be easily managed online by our phone management web site at http://phone.acd.net.
 
For more information about our phone service packages click here.