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Press Release
ACD.net
1800 N. Grand River Ave.
Lansing, MI 48906-6200
Phone: 517-999-9999
Fax: 517-999-3993
PDF version
FOR IMMEDIATE RELEASE
February 22, 2010
ACD.net starts 24 by 7 by 365 day Live Customer Support for all customers, including residential customers.
ACD completes its Network Operations Control Center and implements expanded and improved support hours for all classes of customers.
LANSING, Mich. - ACD has completed its unified Network Operations Command Center (NOCC), and is now implementing 24*7*365 Customer Support. Trained engineers and technicians will be available for all customer types on a continuous basis.
ACD.net, which already has mission critical support for all enterprise customers on a 24 by 7 by 365 support, will now initiate 24 by 7 by 365 live customer support for all customer classes effective March 1st 2010. Customers will use the same phone number, regardless of time, and will reach a live person.
Our Network Operations Command Center and Customer Support can be reached at:
    1-877-4-ACD-NET (1-877-422-3638) or 517-999-9999

Additional contact information can be found here as well.
    http://www.acd.net/contact.cfm
ACD. Network Operations Command Center
"ACD is continuing to expand our business throughout Michigan. ACD has commitment and culture of quality control and improvement, which is implemented on continuous basis across every system, process, and employee. ACD continues to invest in our employees with enhanced training, and certification." Said Kevin Schoen, CEO of ACD.
All of ACD's Support and Network Operations employees are based in Michigan, and operate in our Lansing Michigan Data Center and Network Operations Command Center. "Our staff of Michigan based employees have been through rigorous training and quality control. We are continuing to invest in our employees and systems to better improve our already top notch customer experience. ACD considers our customer support the critical element to ensuring our customer receive the quality service needed in an increasingly technological society," said Sanjeev Verma, Director of Customer Support.
About ACD and ACD Telecom, Inc.
A Michigan-based company, ACD Telecom, Inc. in conjunction with ACD.net, owns and maintains thousands of route-miles of fiber in communities throughout the state. The ACD fiber network connects to give businesses, institutions and other telecommunication carriers access to ACD. high bandwidth and redundant backbone networks, ACD. MPLS network and ACD. telephone services.
ACD.net has invested millions of dollars in its network. As a leading provider of telecommunications and Internet with a network that covers Michigan, ACD provides digital telephone service and broadband via DSL, fiber, T1s, T3s, and now Wi-Fi. ACD is headquartered in Lansing, Mich. Learn more about ACD and its commitment to the state of Michigan at www.ACD.net.